Booking Coordinator/Customer Service Specialist - Muntinlupa

apartmentMicroSourcing placeMuntinlupa scheduleFull-time calendar_month 

As a Booking Coordinator, you will:

  • Schedule and manage client appointments using an advanced clinic management software.
  • Coordinate with internal teams (e.g., nurses, aestheticians, and managerial staff) to ensure accurate availability and resource allocation.
  • Respond promptly to client inquiries and booking requests via phone, email, chat, and social media.
  • Provide accurate information regarding services, promotions, and post-treatment guidelines.
  • Follow up with clients to confirm or reschedule appointments, ensuring
minimal no-show rates.
  • Maintain organized digital records of client interactions, payments, and
treatment plans.
  • Handle billing inquiries, process online payments, and issue invoices.
  • Manage daily tasks such as filing electronic documents, updating client
profiles, and ensuring the clinic’s software systems are current.
  • Communicate with clinic staff across multiple locations to streamline client flow, resource sharing, and scheduling adjustments
  • Liaise with delivery personnel or third-party suppliers regarding inventory needs (e.g., skincare products and office supplies).
  • Gather and document client feedback for continual service improvement
  • Monitor appointment booking metrics and propose strategies to optimize the booking process.
What You Need: Non-negotiables
  • Minimum of 1 year experience in the medical/healthcare industry, specifically handling booking/scheduling and customer service
  • Proficiency in clinic management or scheduling software, as well as standard office applications (e.g., Microsoft Office, Google Workspace)
  • Previous administrative or receptionist roles in a medical, beauty, or cosmetic environment
  • Experience with customer service metrics, handling customer complaints, and providing solutions on time

Preferred skills/expertise:

  • Knowledge on beauty or cosmetic treatments (laser, injectables, body contouring, or skincare) is an advantage, enabling more informed interactions with clients
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