Medical Virtual Assistant - Virtual Assistant
This a Full Remote job, the offer is available from: Philippines
This is a remote position.
Join a mission-driven team that's redefining patient care through excellence and compassion. Virtual Rockstar is hiring a highly organized and detail-oriented Medical Virtual Assistant to support our client, MAXX Therapy, a leading physical therapy clinic based in Louisiana.This fully remote, full-time contract position is ideal for a candidate who thrives in a structured, high-performance environment and has experience in medical administrative support.
As a Virtual Assistant, you will play a vital role in enhancing operational efficiency, supporting clinical documentation, and ensuring patients receive timely and exceptional care.
About our client:
MAXX Therapy is built on a foundation of core values: Excellence, Integrity, Family, Respect, Professionalism, and Faith. Their mission is to provide the “exxtra” in everything they do, with a focus on uplifting patients, supporting team members, and fostering a welcoming clinic environment.
Responsibilities
You will function as an extension of the front office and administrative team, with duties that include:
Administrative Intake and Scheduling- Review and process incoming faxes and patient referrals
- Gather patient demographic and referral details
- Schedule new evaluations and follow-up visits
- Send and track completion of intake paperwork
- Call to confirm appointments with new patients
- Communicate with insurance authorization teams, assist as needed
- Coordinate tasks using Microsoft Teams
- Assist with answering overflow calls and basic billing inquiries
- File Plans of Care and update EMRs accurately
- Run reports to track overdue notes and recertifications
- Respond to medical records requests in compliance with HIPAA
- Develop and maintain Standard Operating Procedures (SOPs)
- Audit charts for accuracy and documentation completeness
- Monitor accounts for discrepancies or missing information
- Organize and categorize incoming documentation in patient charts
- Maintain accurate, timely, and compliant records in the EMR system
- Empower EMR, Clinicient, FOTO
- Microsoft 365 (Teams, Excel, Word, Outlook)
- Nextiva, QuickBooks, Canva, Comprehend AI, ChatGPT
- MedBridge and other clinic support tools
- Experience in medical administrative support, ideally in physical therapy or outpatient settings
- Proficiency in using EMRs, Microsoft Office, and cloud-based communication tools
- Knowledge of HIPAA and healthcare documentation practices
- Strong organizational and time management skills
- Clear and professional verbal and written communication
- Available to work full-time during U.S. business hours (Central Standard Time)
- Competitive salary commensurate with experience.
- Opportunities for professional development and growth.
- Work in a dynamic and supportive team environment.
- Make a meaningful impact by helping to build and strengthen families in the Philippines.
Salary:
$6.00-7.50
This offer from "Virtual Rockstar Careers" has been enriched by Jobgether.com and got a 72% flex score.