Dayshift (Fixed weekend off
Quezon Full-time
A Customer Service Representative (CSR) is responsible for interacting with customers to provide information, address inquiries, and resolve issues related to a company’s products or services. CSRs serve as the frontline communicators between the company and its customers, ensuring a positive experience by listening attentively, understanding needs, and offering solutions.
Key Responsibilities:
Customer Interaction: Handle incoming calls, emails, and chats to address customer questions and concerns, often in high-volume settings.Problem Resolution: Identify issues quickly, troubleshoot them efficiently, and provide clear solutions to maintain customer satisfaction.
Product Knowledge: Stay informed about the company's products, services, and policies to offer accurate and timely information.
Customer Feedback: Record and report customer feedback, suggesting possible improvements to enhance customer experience.
Documentation: Accurately document all customer interactions, resolutions, and follow-up actions in the company’s system.
Essential Skills:
Communication: Strong verbal and written skills to engage with customers effectively and professionally.Patience and Empathy: Ability to handle challenging situations calmly and empathize with customer frustrations.
Problem-solving: Quickly identify and resolve issues while adhering to company guidelines.
Attention to Detail: Ensure accurate data entry and consistency in responses.
CSRs play a crucial role in maintaining customer satisfaction, representing the company’s values, and often influencing customer loyalty through the quality of their support.
M2.0 Communications Inc.Quezon
About the Role
As a Junior Project Manager at Talisik Labs, you’ll embark on an exciting journey to support the planning, execution, and delivery of impactful projects in a fast-paced and dynamic environment. This role is perfect for early-career...
NTT DataQuezon
Date: Apr 25, 2025 Location: Quezon, 00, PH #job-location.job-location-inline { display: inline; } Company: NTT DATA Services
As a Customer Care Specialist (Tier 1), you will be responsible for handling inbound calls from existing and potential...
Quezon
no bpo experience required
• No sunday shift
• salary range to 17k to 20k offer
• Virtual process
• Job offer same day
• HMO 1 +2 Free dependents
• 20% night diff
Send your resume now!
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