Unit manager

Job Description

Career Opportunity in Infosys BPM Limited

Manager - IT Service, Support and Operations

• Data Management: Consolidate and analyze service-specific data to drive improvements
• SLA Compliance: Actively participate in service level agreement (SLA) compliance reviews, ensuring adherence to service delivery plans, service continuity, and capacity management
• Service Level Management: Handle service level management and reporting, ensuring services meet agreed quality standards
• Information Security: Ensure compliance with information security protocols and policies
• Asset Management: Uphold compliance with the IT asset management policy, monitoring and managing IT assets effectively
• Audit Participation: Participate in audits and assessments to facilitate smooth IT service functioning and support organizational initiatives

Qualifications/Requirements

• Education: Bachelor’s degree in computer science, Information Technology, Engineering, or a related field
• Experience: Minimum of 7 - 10 years in IT networking and Systems
• Management Experience: Demonstrated experience as a people manager, leading technical teams
• Certifications:
• CISCO Certified (CCNA or CCNP) Preferred
• Extensive hands-on experience with Cisco devices (routers, firewalls – FTD or CP, and switches)
• Technical Expertise: Proven track record in network administration and systems/database management
• Project Management: Experience overseeing and defining timelines for major IT projects, with a focus on identifying and implementing opportunities to enhance and update software and systems
• Availability: Willingness to work in shifting schedules and onsite supporting US Business Hours

Work location

TAGUIG CITY, NCR, FOURTH DISTRICT

Remarks

No additional remarks

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