TTEC Pampanga | Telco Account as a Chat Customer Service Representative
Job Description
Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Chat Service Representative working onsite in Pampanga, you'll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it all!
Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 9am- 4pm. You may visit TTEC Pampanga office at Bldg. 4 SM City San Fernando, Olongapo-Gapan Road, Lagundi, Mexico, Pampanga.
What You'll be Doing
Do you have a passion for helping others and giving them peace of mind In this role, you'll work to resolve customer technical requests or issues via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms.Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You'll- Answer incoming communications from customers, 90% chat and 10% calls for callbacks only
- Connect and resolve issues with customers using clear communications
- Open to newbies or with customer service experience
- Completed high school (old curriculum) or equivalent
- Recognize, apply and explain your product or service knowledge
- Good in English written communication skills
- Computer experience and can reach 40 words per minute typing speed
- Preferably within 50 KM radius from TTEC Pampanga site
- Performance bonus opportunity of up to PHP 30,000 monthly
- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Visit https://mybenefits.ttec.com/phl/ for more information.