Invoice to Cash Senior Analyst, Collections
About Johnson & Johnson
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.
The I2C Senior Analyst (Collections) is responsible for managing and overseeing end to end service delivery in the Invoice to Collection and dispute process serviced by JNJ Global service Finance in Manila. This position reports to the Collections Senior Team Lead.
Major Duties & Responsibilities
Manage customer collection, monitor KPI result to meet the commitment of Service Level Agreement AR Forecasting and analysis Ensure that adequate and effective internal controls are in place and that processes and policies are established and documented in compliance with WWP, ICH, DTP, and other control requirements Work on continuous improvement programs to standardize and improve the efficiency of collection and dispute process across various entities Manage Sales Order Releasing within scope of authority Other ad-hoc tasks assigned by manager
Approximate Percentage of Time
Tasks/Duties/Responsibilities
50%
Manage customer collection, monitor KPI result to meet the commitment of Service Level Agreement
20%
AR Forecasting and analysis
15%
Manage sales Order Releasing
10%
Work on continuous improvement programs to standardize and improve the efficiency of collection and dispute process across various entities
5%
Other ad-hoc tasks assigned by manager
Education:
- A minimum of a bachelor’s level degree or equivalent is required, preferably in accounting, finance, or related business discipline.
- CPA, CMA, MBA and/or other financial certifications is preferred
Experience and Skills Required:
- 3 years of relevant work experience
- Has an End-to-end Invoice to Cash process experience (Cash Applications, Credit Management, Collections/Dispute Management), with extensive expertise in the latter (Collections/Dispute Management) and preferably in the same Industry as J&J – Healthcare/Pharma – Preferred. If not possible.
- Strong customer engagement skills (including ability to manage difficult customers) for both internal and external stakeholders, particularly within EMEA and NA cultures
- Willing to work mid-shift/night shift
- Basic Negotiation skills
- Analytical and problem solver
- Willing to work onsite in Edison Road, Merville, Parañaque
- Willing to work on a temporary hybrid setup
Required Knowledge, Skills, and Abilities:
(Include any required computer skills, certifications, licenses, languages, etc.)
Fluent in English for communication, for both oral and written Technology proficiency in Microsoft Office and ERP Excellent communication skills, with the ability to collaborate with a variety of stakeholders. Teamwork spirit and can work under pressure
Preferred Knowledge, Skills and Abilities:
(Include any required computer skills, certifications, licenses, languages, etc.)
Knowledge of SAP systems Foreign language capability is a plus