Online Retail Customer Service Associate (E-commerce/Retail account)

Make your next big career move by applying as KMC Solutions’ next ONLINE RETAIL CUSTOMER SERVICE ADVOCATE!

This role represents Zenni’s customer-obsessed culture.

On top of your salary, here are the exciting benefits you can look forward to:

• Health Insurance/HMO
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

The main responsibilities of a ONLINE RETAIL CUSTOMER SERVICE ADVOCATE include:

• Provide an exceptional customer service experience with every interaction via phone, email, chat, SMS, or over social media.
• Work closely with other teams including Technology, Product and Site teams to ensure customer feedback is heard, and provide ideas for improvements.
• Demonstrate an excellent understanding of our customer base and ensure the tone of the company is in every interaction.
• Respond to all customer inquiries in a timely manner regarding order updates, product requests, and resolve all issues.
• Demonstrate unparalleled product knowledge and offer exceptional style advice for customers.

To apply, you must be an expert on the following requirements:

• You must have 1-2 years prior experience handling E-COMMERCE or RETAIL accounts as a CSR (local or international)
• You have excellent verbal and written communication skills.
• You have a customer-first mindset with an empathic approach to problem-solving.
• You are adaptable to a changing or rotating schedule depending on the company’s needs.
• You have a can-do attitude. We are looking for someone who is enthusiastic about working every day, and someone who is willing to step-in wherever they are needed.
• You are professional, personable and someone who is willing to adapt to change.
• You have a creative mind to create memorable customer service experiences.
• You go above and beyond to provide outstanding white glove customer service.