Network Operations Lead/ Security Operations Lead/ Digital Workplace services Lead

Job Description

Network Operations Lead - Qualifications and Experience:

• Bachelor's degree in computer science, Information Technology, Engineering, or a related field. A master's degree is preferred.
• Minimum of 10-12 years of progressive experience in network operations, with significant experience managing complex network environments encompassing data centers, branch networks, and campus LAN/WLAN.
• Proven experience leading and managing teams of network engineers.
• Deep technical expertise in a wide range of networking technologies and protocols, including:
• Routing and Switching (Cisco, Juniper, etc.)
• Firewalls (e.g., Palo Alto Networks, Cisco ASA, Fortinet)
• Load Balancers (e.g., F5, Citrix)
• Wireless technologies (Cisco, Aruba)
• WAN technologies (MPLS, SD-WAN, VPN)
• Network monitoring and management tools (e.g., SolarWinds, Nagios, Cisco Prime Infrastructure)
• Network security principles and best practices.
• Strong understanding of network design principles and best practices.
• Experience with IT service management (ITSM) frameworks such as ITIL.
• Familiarity with network automation tools and scripting (e.g., Python, Ansible) is a plus.
• Strong understanding of security principles and best practices relevant to network operations.
• Experience with disaster recovery and business continuity planning for network infrastructure.
• Excellent problem-solving, analytical, and decision-making skills.
• Strong communication (both written and verbal), interpersonal, and presentation skills.
• Ability to work effectively under pressure and manage multiple priorities.
• Experience working within the BFSI sector and understanding its regulatory requirements in the Philippines is highly preferred.
• Experience managing network infrastructure for a geographically distributed organization is essential.

Security Operations Lead - Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• 8-10 years of experience in IT security operations or a related security role.
• Strong understanding of security principles, frameworks, and best practices.
• Hands-on experience with security monitoring tools (e.g., SIEM, IDS/IPS).
• Familiarity with network security concepts (e.g., firewalls, VPNs).
• Understanding of operating system security (Windows Server, Linux).
• Knowledge of cloud security concepts and best practices.
• Experience with endpoint security solutions.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Good communication (written and verbal) and interpersonal skills.

Digital Workplace services Lead- Qualifications and Experience:

• Bachelor's degree in computer science, Information Technology, or a related field.
• Minimum 10 years of progressive experience in 2 End User Computing and Digital Workplace management within a large enterprise environment.
• Proven experience leading and managing teams responsible for EUC and end-user support.
• Deep technical understanding of:
• Desktop operating systems (Windows, macOS).
• Mobile operating systems (iOS, Android) and Mobile Device Management (MDM) solutions (e.g., Intune, VMware Workspace ONE).
• Desktop and application virtualization technologies (e.g., Citrix, VMware Horizon).
• Collaboration platforms (e.g., Microsoft Teams, SharePoint, Zoom, Webex).
• End-point security solutions (e.g., antivirus, endpoint detection and response).
• IT service management (ITSM) tools (e.g., ServiceNow, Jira Service Management).
• Active Directory and Group Policy management.
• Strong understanding of ITIL framework and best practices for service delivery.
• Excellent problem-solving, analytical, and decision-making skills.
• Strong customer service orientation and excellent communication (both written and verbal), interpersonal, and presentation skills.
• Ability to work effectively under pressure and manage multiple priorities.