Customer relations officer

Job Description

• Responsible to source and purchase materials from both local and oversea vendors.
• To generate customer quotation at advised margin in a timely manner.
• Be one of the Customer’s key contact person for customer order management and attend to customer call.
• Follow up on account receivables from customer to avoid any delivery block by Finance & assist in remain the positive cash flow.
• Support in providing the Sales Report to Sales Representative.
• Attend to customer complaint by understand the details, log in and coordinate with internal stakeholder to provide resolution back to customer within the expected timeframe.

• Follow established processes to review the customer purchase orders, communicating with customer if any additional or special requirement is needed.
• Process customer orders efficiently and accurately by provide the customer confirmation notifications.
• Perform order entry in system includes entering the sales order, purchase order (to vendor), proforma invoice, good receipt, purchase invoice, packing list, delivery note and tax invoice.
• Communicating with vendor to monitor the efficient arrival of purchased product and provide regular shipment update to customers.
• Provide customer service by staying on top of outstanding orders and shipments status.
• Responsible to liaise and working closely with 3rd party service provider or warehouse personnel to ensure the quality and quantity aspect fulfillment of incoming goods.
• Check product physically to ensure the quality and quantity aspect fulfillment of incoming goods to internal warehouse or storage location.
• Liaise and coordinate with 3rd party service provider, courier service or warehouse personnel for both inbound and outbound deliveries arrangement.
• Picking the products based on the FEFO follow by FIFO basis. Provide the shipping instruction & complete shipping documents to 3rd party service providers or customers to ensure a seamless delivery to customers.
• Prepare and pack the products according to customer’s and shipping requirements, with complete shipping documents to ensure on time delivery.
• Provide the necessary supports to 3rd party service providers or internal stakeholders to ensure on-time delivery to customers.
• Handle the product sample order and demo unit request (as required).

• Responsible in the assigned administrative activities when necessary.
• Responsible to have the systematic filing system and necessary record retention to fulfill the ISO9001 standard.
• Working with Finance team if there is any petty cash handling is required.

• At least 3 years working experience in relevant field. Solid working experience in trading business is an asset.
• Familiar with adhesives products and experience in handling dangerous goods will be an added advantage.
• Familiarity with ERP system knowledge.
• Effective communication skills and dedication to customer satisfaction.
• Ability to work independently and a good team player with strong sense of self initiative with pro-active attitude.
• Good co-ordination, interpersonal and stress management skills.
• Able to prioritize, excellent in follow through and attention to detail.
• Good command of English.

Work location

CITY OF MUNTINLUPA, NCR, FOURTH DISTRICT

• Global Company
• HMO with 2 dependents after regularization
• Competitive Compensation Scheme
• Work Location: Sycamore Arcade Bldg.,Alabang-Zapote Road Muntinlupa City

Apply now