Desktop Support Engineer

DESKTOP SUPPORT ENGINEER

Responsibilities :

• Addressing user tickets regarding hardware, software, and networking
• Conduct remote and physical troubleshooting and test alternative pathways until you resolve an issue
• Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards
• Ensure that work is carried out within agreed service levels and in accordance with department guidelines
• Record technical issues and solutions in logs and explain technical issues in a clear way to end users
• Help team in organizing asset management/inventory trackers
• Maintaining 100% end point compliance

Required Skills :

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role
• Hands-on experience with Windows environments
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions
• Excellent problem-solving and multitasking skills
• Customer-oriented attitude