Associate Account Manager | NIGHTSHIFT | Hybrid Upon Regularization - Muntinlupa
Satellite Office Muntinlupa Full-time
ASSOCIATE ACCOUNT MANAGER - SPORTS
Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme! Apply now and discover the Satellite Office Candidate Experience – recognized as one of BEST among BPO companies worldwide.
WHAT WILL BE YOUR MAIN RESPONSIBILITIES?As an Associate Account Manager at the client, you will work in conjunction with other members of a key account team to play an integral role in building and maintaining strong relationships with our clients. Your primary focus will be on understanding clients’ needs and objectives, recommending suitable merchandise solutions and programs, and ensuring the successful execution and on-time delivery of projects.
You will collaborate with various internal teams to meet customer expectations and contribute to the overall growth and success of the client while meeting your clients’ needs.
WHAT ARE WE LOOKING FOR?
The role of an Associate Account Manager at the client is dynamic and customer-focused. Success in this position requires a combination of sales acumen, customer service, relationship building, creativity, project management, product knowledge, organization and the ability to consistently deliver excellent experiences to clients.By fostering strong relationships and providing valuable promotional solutions, the Associate Account Manager significantly contributes to the growth and success of the client and the clients’ marketing and branding goals.
Job Skills & Traits- Creativity and ability to come up with out of the box, fresh new ideas
- Excellent organizational skills to manage multiple clients and orders simultaneously
- Fast paced, deadline driven multi-tasker
- Coachable and loves to learn and grow new skills
- Energetic self starter who exudes accountability, urgency and passion
- Team player
- Strong interpersonal, communication & customer service skills to build and maintain client relationships effectively
- Negotiation and problem-solving abilities
- Develop and nurture long-term relationships with existing clients
- Act as point of contact for clients, addressing their inquiries and concerns promptly and professionally
- Advise clients on the most suitable merchandise solutions that align with their marketing goals and brand image.
- Stay updated on industry trends, product knowledge, and best practices to provide informed recommendations
- Prepare accurate and competitive quotes for clients based on their requirements
- Facilitate the order process from ideation through delivery, ensuring all details are accurately recorded and communicated to internal teams.
- Coordinate and collaborate with cross functional teams (design, logistics, purchasing etc) to deliver on spec and on time.
- Monitor client satisfaction and address any issues to ensure a high level of customer retention.
- Conduct post-order follow ups to gather feedback and assess the success of the promotional project/program
- Meet and exceed assigned sales targets and contribute to BDA’s revenue growth while working within assigned budgets and forecasts.
- Manage contact and opportunity database and execute strategic account plans
- Exude high levels of professionalism when interacting with clients, internal partners and external vendors and agencies
- 1-2+ years proven experience in sales support, sales, account management, or a customer facing role.
- Proven track record of successfully managing and growing client relationships
- Proficient in MS Office suite (Excel, Outlook, Word, PowerPoint)
- Familiarity with CRM software and other relevant tools for sales and order management. (Salesforce preferred)
- Promotional merchandise experience preferred but not required
- Salesforce experience
- Client-facing experience in fast-paced, high-volume environments
- Strong communication skills with warmth and empathy
- Problem-solving and self-starting mindset
- Exposure to US sports culture is a plus (even as a fan)
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