Customer Service Representative - Alorica - ref. h84435923
Alorica Quezon City Full-time
About the role
At Alorica Teleservices, Inc., we are seeking a dedicated and customer-focused Customer Service Representative to join our dynamic team. As a Customer Service Representative, you will be the voice of our company, providing exceptional support and enhancing the overall customer experience.This is a full-time position based in Quezon City, Metro Manila, where you will have the opportunity to work in a collaborative and supportive environment.
What you'll be doing- Providing prompt and efficient customer service through inbound and outbound calls
- Responding to customer inquiries and resolving issues in a timely and professional manner
- Maintaining accurate records and documentation of customer interactions
- Identifying opportunities to improve customer satisfaction and suggest solutions
- Adhering to company policies, procedures, and quality standards
- Participating in ongoing training and development to enhance your skills
- Strong communication and interpersonal skills, with the ability to provide excellent customer service
- Proven experience in a customer service or call centre role, preferably in the Call Centre & Customer Service industry
- Excellent problem-solving and critical thinking skills to effectively address customer concerns
- Proficiency in English, both verbal and written
- Ability to work effectively in a team-oriented environment and adapt to changing priorities
- Commitment to providing a positive and memorable customer experience
What we offer
At Alorica Teleservices, Inc., we are dedicated to creating a supportive and rewarding work environment for our employees. We offer competitive compensation, opportunities for career advancement, and a comprehensive benefits package that includes health insurance, paid time off, and professional development programs.Join our team and be a part of a company that values its employees and is committed to their success.
About us
Alorica Teleservices, Inc. is a global provider of customer experience solutions, specialising in call centre and customer service operations. With a strong presence in the Philippines, we are committed to delivering exceptional service to our clients and their customers.Our mission is to create meaningful connections and drive business success through innovative solutions and a dedicated team of professionals.
Apply now to become our next Customer Service Representative and be a part of our growing team!
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