Branch Operations Manager (Healthcare/Medical) - Quezon City

One of our clients in the veterinary healthcare industry is looking for a Branch Operations Manager. They provide a complete range of services and high quality veterinary care like preventive care, diagnostic medicine, surgeries and exotic pet care as well.

• Responsible for and supervises the overall activities and welfare of the Hospital and Clinic;
• Ensures that all workings are manufactured in a correct, cost-effective and timely manner in alignment with specifications and quality requirements; o Review manpower/ schedule o Recruitment needs o Comprehensive inventory management
• Contributes towards the achievement of the company’s strategic and operational objectives; o Increased sales through active marketing programs promoting sales and client loyalty o Spearhead education of Vets and receptionists o Programs to encourage employee engagement and increase productivity
• Examines financial data/statements and uses them to improve profitability
• Provides analysis and recommendations, and monitors collections of AR’s
• Performs quality controls and monitors production KPI’s;
• Secures permits and accreditations with Government and Private agencies needed to operate Quality Standard Practices;
• Performs daily rounds of the Hospital and Clinic
• Explores and inspects areas in the Hospital that need immediate attention;

• Provides daily updates and reports to Senior Operations Manager (SOM) on activities, issues, concerns, and especially operation issues that need attention;
• Presents and provides daily sales report monitoring (report and invoice verification)
• Attends bi-monthly meetings (MANCOM) with Partners and other Branch Operations Managers;
• Prepares report: concerns and solutions; performance etc.
• Holds regular branch meetings with the hospital team to assess challenges and problems and to provide a viable solution to address concerns;
• Creates and executes Sales, Marketing, Finance, or operational plans and programs for the branch;
• Collaborates with Partners and other managers to create Sales, Marketing, Finance, and Business Development or Operational Plans for the VIP INC Animal Hospitals group;
• Acts as the immediate point person to handle, address and resolve all complaints of clients, including preparing written formal business communication to clients.
• Provides, writes and disseminates business communication that is pertinent to the bran

• Handles overall people management of employees assigned to the branch, not limited to supervising personnel, addressing issues, monitoring performance, coaching, counseling, instilling discipline, provision of rewards or incentives deemed by the company, and other activities involving personnel management;
• Handles employee violations, provides incident reports and notices as well as serves penalties for offenses that are not grave in nature
• In charge of plotting the schedule for all employees: Veterinarian, Veterinary support, Admin staff, and Handlers (every 2 weeks); adjust accordingly in case of short notice of staff absence or AWOL to ensure smooth operations of the clinic
• Makes and prepares the payroll for all employees  Preparesa100-DayProgram for employees that includes, personnel management, activities, agenda, etc.
• Approves leaves of employees and makes sure that manpower is sufficient to cover the whole shift and maintain operations;
• Tracks Employee Evaluation and assists HR Department as instructed and needed;
• Orients New Employees, immersion, and onboarding procedure;
• Handles and provide solutions regarding employee concerns, but not limited t disputes and issues, and escalates to HR Department when needed.

• Improves operational systems, processes, and best practices that safeguard organizational well-being, purchase materials, plan inventory, and ensure warehouse efficiency
• Ensures complete supplies for the clinic through forecasting and inventory supervision
• In charge of pre-approving purchases and accounts payables with final approval of the Supply

• Prepares and explains to employees the office memoranda, announcements, and other office communication as assigned by the HR Department, Operations, Supply Chain, and Finance.
• Monitors attendance and tardiness of the employees; records and reports to HR Department infractions and violations committed by the employees on time
• Tracks productivity of Vets and submits to HR Department the number of consults, surgeries, medical procedures, etc.

• Bachelor's/College Degree

• 13th month,
• Govt Mandated benefits,
• HMO,
• 15days paid SL and VL upon regularization