Quality Assurance Lead / Senior QA Analyst with BPO Exp | WFH | Up to PHP60K - San Jose del Monte
Lead Quality for the Team Behind Smarter Home Builds
Construction is going digital and so can your career. Join the forefront of construction tech where innovation replaces heavy lifting. From blueprint to build, help shape how homes are visualized and measured worldwide. Just real impact on a global scale.
What You’ll Be Driving
Be part of our client’s team as a Quality Assurance Lead/Senior QA Analyst, where you’ll guide performance, manage QA leads, and build training programs that keep the customer support team at the top of their game.
Role at a Glance
Employment Type: Full-timeShift: Night Shift (Shifting)
Salary: PHP 50,000 to PHP 60,000
Work Setup: Permanent Work from Home (Team is based in Clark Pampanga)
What’s in It for You- Monthly incentive/bonus structure
- HMO coverage plus 1 dependent or mutual fund upon regularization
- Competitive Salary Package
- Night differential pay to maximize your earnings
- Work from home arrangement
- Prime office location in Pampanga (Conveniently accessible by PUVs, with nearby restaurants and banks)
- Fully customized Emapta laptop with peripherals
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
- 1–3 years of experience in a quality assurance role within the BPO industry
- Proven experience in quality assurance, team management, or coaching
- Strong expertise in assessing and monitoring team performance
- Proficient in generating reports on performance metrics
- High attention to detail and excellent organizational skills
- Self-motivated and able to work independently within deadlines
- Effective communicator across all levels of the organization
- Evaluate customer support team performance to ensure quality standards are met
- Monitor and track team performance using client-provided tools and systems
- Identify performance gaps and implement improvement plans
- Conduct coaching sessions to drive continuous team development
- Analyze performance metrics and generate reports
- Manage Quality Assurance leads to align with business objectives
- Facilitate onboarding and training for new team members
- Perform other job-related duties as assigned
Why They’re a Game-Changer
Our client is transforming the construction and renovation landscape. With cutting-edge software that converts photos into precision 3D models, they help contractors, insurance pros, and homeowners plan projects with accuracy and ease. With over 1.1 million app downloads and a decade of innovation, our client is redefining how the industry builds, sells, and collaborates—empowering professionals and homeowners alike with tools that boost transparency, efficiency, and trust.
Welcome to Emapta Philippines!
Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation.Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.
Apply now and be part of the #EmaptaEra!