Customer service assistant
Job Description
Posted on 11 April 2025
Customer Service Representative (Day Shift)
About the Role
We have partnered with a company with a vision to provide businesses, organizations and individuals Australia-wide with competitively priced high-quality office furniture and interior solutions. You will be joining a fast-growing online division, who will be responsible for providing post-sales support to new and existing customers, as well as managing orders by liaising with all internal stakeholders.
Why Cooee
Because we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do – ‘To be a part of transformation one person, one community, one business at a time.
We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision ‘to transform through connection’. We believe this is where the strength of Cooee and our partnerships lie – in having clarity and conviction in purpose.
What you’ll be working on- Liaise with customers for post-sales enquiries, including delivery updates and taking product and service feedback.
- Liaise with customers and suppliers for any warranty claims of products.
- Administrative and support services.
- Liaise with the warehouse regarding shipment of goods and any inventory issues.
- Maintain a strong and positive relationship with all customers, and ensure swift fulfillment of all customer needs.
- Providing assistance to senior project managers for the preparation, compilation and presentation of larger commercial fit-out projects
Qualifications/Requirements
What we’re looking for- Candidates with at least 2 years of relevant experience and a strong enthusiasm for learning and personal growth.
- Excellent verbal and written communication skills (phone and email)
- Strong verbal and written communication skills (phone and email).
- Demonstrated problem-solving skills.
- Excellent interpersonal and relationship-building abilities.
- Basic knowledge of Microsoft Office Suite.
- High level of accuracy and attention to detail.
- Ability to work independently as well as part of a team.
- Skilled in prioritizing tasks, multitasking, and effectively managing time.
Job Type: Full-time, Day Shift
Work Setup: Iloilo Office: Onsite- 2nd Floor Iloilo Gateway Hotel & Suites, Brgy. Mali-ao, Pavia, Iloilo City, Philippines
Manila Office: Hybrid - 2nd Floor, Vicente Madrigal Bldg. Ayala Ave. Makati City, Philippines
Work location
PAVIA, ILOILO
Remarks
Urgent hiringApply now