[ref. w77529919] Cebu - Urgent Hiring! Customer Service Representative! Earn up to 35-50k!

The Customer Service Representative will provide customer service and resolves issues by offering solutions, explanations, options or by arranging travel service to our customers and clients.

Responsibilities and Requirements for the position will include:

• Provides customer service and resolves issues by offering solutions, explanations, options or by arranging for service, by answering inbound calls and making outbound calls in a professional manner.
• Respond to customer emails, voice messages, leads, inquiries and question and answers promptly and effectively.
• Communicated effectively with third party companies in accordance with customer reservations, accommodations’ and events.
• Verify customer information and identify special requests and customer needs.
• Ability to communicate with irate customers calmly and professionally through both written and verbal communication.
• Perform follow up emails and calls to ensure customer satisfaction as needed
• Resolve customer issues and complaints in a timely courteous manner
• Update and close any open complaint issues and communicate back to customer or other departments as needed.
• Updates and maintains all necessary records and/or logs.
• Possess a strong sales drive and solid sales skills.
• Possess strong learning and adaptability skills, with the ability to quickly familiarize yourself with SOPs and efficiently handle orders in the system.

Essential Qualifications:

• Proficiency in English、Spanish and chinese preferred

• Proficient computer knowledge, including internet, email and Microsoft Word
• Fluency in English; both in writing and speaking, strong communication skills required
• Strong initiative and self-motivation
• Must be able to type 45 words per minute
• Must be able to handle stressful situations
• Must be able to work effectively within a team as well as independently
• Must be able to work flexible hours, including early mornings, late evenings, weekends and holidays

• 35K-50K