JSAI460: Take the Lead! Team Leader – US Telco Account | Taguig
247.ai Taguig Full-time
RESPONSIBILITIES:
This position is responsible for managing the performance of call center representatives/ agents in operations focused on developing, tracking, monitoring, coaching, analyzing and providing feedback on performance.
REQUIREMENTS:
- At least 2 years recent experience as a Team Leader
- Proven experience managing a US Telco Sales Account
- Has experience managing both CSAT/NPS/VOC and Sales KPIs
- Strong command of English, with excellent written and verbal communication skills.
- Bachelor’s/College Degree is preferred.
- Flexibility to work various shifts, including graveyard shifts.
- Must be available to work on-site in Taguig.
Hexaware TechnologiesManila, 12 km from Taguig
Team Leader Job Overview:
We’re looking for an enthusiastic and dynamic Team Leader to join our fast-paced, high-performing operations team. In this pivotal role, you’ll lead and inspire a team of 18-20 individuals, ensuring that performance goals...
Netflix Philippines Inc.Makati, 5 km from Taguig
on our service. This requires thorough and meticulous audits across a variety of setups.
The Role
We are looking for a Team Lead to oversee our team of Operations Specialists based in Manila. This is an opportunity to lead and mentor a growing team...
NYGC Services INCMakati, 5 km from Taguig
Job Description
Job Description
Basic Function:
The Curation Team Leader oversees task assignments and completions for multiple Research Micro teams, ensuring they meet agreed cycle times and quality standards. They manage high-priority projects...