Helpdesk support
Delsan Office Systems Corporation Makati Full-time
- Provide first-level technical support to end-users via phone, email, or ticketing system.
- Assist users in resolving hardware and software-related issues promptly.
- Guide users through step-by-step solutions and document problem resolution steps.
- Analyze and diagnose basic technical problems reported be end-users.
- Identify and escalate issues that require Level 2 or specialized support.
- Create and manage support tickets in a timely and accurate manner.
- Prioritize and categories tickets based on urgency and impact.
- Maintain comprehensive documentation of common issues and solutions for internal knowledge base.
- Communicate technical information in a clear and understandable manner to nan-technical users.
- Provide regular updates to users on the status of their reported issues.
- Collaborative with level 2 support and other IT teams to resolve complex issues.
Sourcefit DRPhilippines
This a Full Remote job, the offer is available from: Philippines
We are currently seeking an experienced IT Helpdesk Tier 3 Support Specialist to join our team. The successful candidate will be responsible for monitoring the support queue...
DynamiqQuezon City, 11 km from Makati
Responsibilities:
○ Provide technical support to SAP Business One users via phone, email, or ticketing system.
○ Analyze and diagnose user-reported SAP Business One implementation, configuration, and functionality issues.
○ Troubleshoot and resolve...
ActionLabs IT Services Phils. CorpMandaluyong, 3 km from Makati
to provide on-site support when necessary.
QUALIFICATIONS:
• Graduate with a Bachelor's Degree in Information Technology or a related field in computer studies.
• Must have at least 6 months to 1 year of work experience as Helpdesk, Technical Support...