Retail Standards Associate

Job Qualifications:

• Bachelor’s degree in Business Administration, Engineering, or any related field.
• No prior experience required; fresh graduates are welcome to apply.
• Previous experience in retail operations, administration, or a related field is a plus but not mandatory.
• Willingness to learn and adapt in a fast-paced retail environment.
• Strong understanding of retail operations, customer service, and quality standards.
• Excellent organizational and analytical skills with a keen attention to detail.
• Strong communication and interpersonal skills to work effectively with internal teams and store staff.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and retail management systems.
• Basic knowledge of editing tools such as Canva, video editors, or other content creation software is a plus for crafting training materials.
• Ability to work independently and proactively address challenges in a fast-paced retail environment.
• Problem-solving mindset with a focus on continuous improvement and operational efficiency.

The Retail Standards Associate plays a key role in maintaining exceptional customer service, operational excellence, and compliance with retail best practices.

KEY RESPONSIBILITIES:

• Ensure retail operations adhere to company policies, industry regulations, and quality standards.
• Conduct regular audits and store visits to assess compliance and identify areas for improvement.
• Monitor station layouts, visual merchandising, and overall presentation to maintain a consistent brand image.

• Provide training and support to retail teams on operational best practices and customer service excellence.
• Develop comprehensive training materials and collaborate with the training team to enhance station personnel’s understanding and application of retail standards.
• Serve as a resource for retail staff, answering questions and providing guidance on standard operating procedures.

• Identify opportunities to streamline retail processes and improve efficiency in daily operations.
• Assist in implementing new policies and initiatives to enhance the overall retail experience.
• Collaborate with cross-functional teams, including retail sales, marketing, and others, to ensure seamless execution of retail strategies.

• Maintain detailed reports on station evaluations (SPA, U-Check, Validations), compliance assessments, and training sessions.
• Track and analyze key retail performance metrics to measure adherence to standards and identify trends.
• Recommend corrective actions and improvements based on findings from audits and assessments.

• Work closely with retail team, station trainers, and dealers to ensure alignment with company objectives.
• Communicate updates on retail standards, policies, and new initiatives to relevant teams.
• Address operational issues and provide solutions to maintain smooth store operations.
• Perform other related tasks as assigned by the superior to support retail operations and business objectives.