TELUS Digital | Iloilo Business Process Excellence - Lead Intermediate

Job Description

Overview:

Is responsible for end-to-end site implementation of LSS framework and leadership as well as developing the extended TI team in terms of training and mentoring in Process Excellence methodologies. The leader is expected to align and grow the global strategy Enable TELUS International team members to identify true root cause and execute process improvements to deliver value for the organization and our clients.

• Lead and develop a team of LSS professionals to achieve performance goal in project implementation and benefits.
• Be the site leader for LSS strategy and framework deployment.
• Lead and implement global LSS strategies.
• Support the Global BPE leader in consulting and company wide projects.
• Define and deploy strategies to enable LSS framework along with site/regional leadership.
• Expand TELUS LSS framework as part of external consulting projects that bring revenue and possible strategic partnerships to the company.
• Enable our leaders to become successful sponsors and project leaders.
• Be a major contributor to hard and soft benefit generation by owning site/company wide LSS projects.
• Bring the culture of process excellence to TELUS International by enabling employees at every level to contribute to process improvement.

Required skills + qualities (technical):

• Lean Six Sigma Green Belt, with at least 3 GB projects completed. Black Belt Certified is an asset.
• Mastery of project management methodology.
• Leadership and mentoring of other successful projects.
• Advanced Analytical and Quantitative skills.
• Advanced Management of call centre (strategy, objectives, corporate decisions).
• Advanced MS Excel, PowerPoint, Word.
• At least 3 years of experience in management, development and deployment of LSS framework and programs in a multinational company.
• Bachelor's degree, preferably in Business, Engineering, Computer Science or equivalent combination of education or experience. MBA or postgraduate degree is an asset. PMP certified is an asset. Black Belt certified is an asset, Green belt certified as minimum expected

Required skills + qualities (non-technical):

• Vast experience in stakeholder management at site leadership level.
• Leadership and business ownership.
• Passion for process improvement, high performance and creativity to solve challenges.
• Advanced change management skills, ability to initiate change and lead others through change.
• People management.

TELUS Values:

TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviours that are reflective of our values:

• We embrace change and initiate opportunity
• We believe in spirited teamwork
• We have the courage to innovate

At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.

Additional Job DescriptionAs a Business Process Excellence Lead

Intermediate you drive and oversee the transformation of existing business processes to enhance efficiency, productivity and performance.You may lead specific improvement projects employing methodologies such as Lean Six Sigma or Kaizen to drive change.You provide guidance and training to others.