Virtual Medical Assistant - Associate Level
As a Virtual Medical Assistant, you will support US-based doctors, nurses, and other healthcare professionals in their clinical practice. You will also provide various frontline patient services and/or back-office tasks while providing administrative support to the client’s operations when needed.
You will be working closely with your client doctor, their patients, and their on-site clinic staff. A regular workday could include patient scheduling, prescription refills, insurance verification, medical billing, and maintaining patient medical records.
This is a full-time night-shift job, and you will receive full support from our IT Department and your assigned Account Supervisor. Your other responsibilities may include but are not limited to:
- Ensure precise and confidential management of patient records.
- Assist in scheduling and confirming appointments, surgeries, and procedures with efficiency.
- Act as a key communicator between patients, their families, and medical staff, ensuring seamless coordination.
- Handle prescription orders, ensuring timely processing and delivery to patients.
- Provide essential administrative support, including managing correspondence, billing, and verifying insurance information.
- Facilitate telehealth sessions, enhancing communication between patients and healthcare providers.
- Stay current with medical terminology, healthcare practices, and industry standards to ensure top-notch service.
What You’ll Need to Succeed:
- Graduate of BS in Nursing or other Allied Health course (Registered or Underboard).
- Extensive experience in the BPO setting (healthcare account) and hospital/clinical setup is highly preferred.
- Proficient in English communication (both written and spoken).
- Willing and able to work fixed night shifts
What Makes You Awesome:
- Stellar English communication skills (both written and spoken).
- You’re proactive and confident in addressing issues, ensuring nothing slips through the cracks.
- Quick on your feet and love learning new things.
- Tech-savvy and comfortable navigating computers like a pro.
- Your eye for detail is sharp—nothing gets past you!
We cater applicants from Bacolod, Iloilo and Roxas City.