Customer Service Specialist- Freight Forwarding - Manila
GCLPI-Gateway Container Line Phils., Inc. Manila Full-time
Handle escalated customer inquiries and complaints, ensuring resolution and customer satisfaction.
- Monitor and analyze customer service metrics, implementing improvements as needed.
- Develop and maintain strong customer relationships through proactive communication.
- Coordinate with logistics and transportation teams to ensure timely delivery of goods.
- Monitor shipment statuses and address any transportation-related issues promptly.
- Implement and maintain standard operating procedures (SOPs) for customer service and transportation coordination.
- Work closely with the logistics, warehouse, and sales teams to align customer service efforts with overall business goals.
- Prepare and present regular reports on customer service and transportation metrics.
Digiplus Interactive Corp.Parañaque, 11 km from Manila
Experience of being a Voice Customer Service Specialist.
• Preferably 1yr Experience of being a Chat Customer Service Specialist.
• Preferably 1yr Experience of being a Email Customer Service Specialist.
• Experience in Gaming Account is a plus!
• Fresh...
FreeUpPhilippines
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About Freelancing as a Customer Service Specialist With FreeUp:
• Daily Virtual Assistant job opportunities
• Set your own hourly virtual assistant freelance rates (or fixed-rate projects)
• Set your own...
TDCX PH IncManila
in your field
• Join a global company, winner of hundreds of industry awards
What is your mission
• Responds and addresses customers` problems in a timely manner utilizing our support system
• Supports customer in a high quality, engaging, and empathetic...