Office Administrator - MSP Operations & Executive Support (Remote, Night Shift) - Muntinlupa

We’re seeking a highly organized, detail-driven Office Administrator to support core business operations, client invoicing, procurement, vendor coordination, and executive support for a Managed Service Provider (MSP). This role is pivotal in maintaining smooth internal workflows, ensuring operational clarity, and supporting the CEO and COO with high-level administrative tasks.

Key Responsibilities:

Operational Execution (80%):

• Manage client invoicing, follow up on outstanding payments, and ensure financial accuracy.
• Oversee procurement and product/service order execution—nothing should sit idle.
• Act as the primary liaison with vendors; handle service renewals and communication.
• Triage service desk tickets, dispatch technicians, and support front-line client calls.
• Maintain proactive follow-ups with clients and internal stakeholders to avoid bottlenecks.

Executive Operations Support (20%):

• Monitor and manage CEO and COO inboxes, ensuring inbox zero, timely delegation, and escalation of key messages.
• Assist with personal and business-related tasks for company leadership across multiple entities.
• Provide calendar support, vendor communication, and priority updates to executives.

Administrative & Office Oversight:

• Professionally manage client communications, office supply ordering, and cross-departmental task coordination.
• Support company content efforts (e.g., newsletter, light social media coordination).
• Ensure smooth front office and remote operational workflows.

Decision-Making & Escalation Triggers:

• Escalate when delays, renewals, or vendor issues risk profitability or service continuity.
• Coordinate with the COO on recurring procurement issues, major vendor changes, or sensitive executive requests.

Qualifications:

• Proven experience in ordering, procurement, invoice management, and vendor coordination.
• MSP background with service desk support, ticket triage, and client-facing communication.
• Strong organizational and follow-up skills—nothing falls through the cracks.
• Experience supporting executive leadership in both business and personal tasks.
• Excellent written and verbal communication skills.
• Tech-savvy and comfortable using business and financial systems.

Work Environment & Schedule:

• Fully remote (long-term work-from-home arrangement).
• Permanent night shift required to align with company operations and executive availability.