[ref. g95343718] Product support engineer - Cebu

Job Description

• Implementation and Configuration: Deploy and configure IT services and solutions according to client specifications and company standards.
• Maintenance and Support: Perform routine maintenance and provide ongoing support for IT services, ensuring their reliability and performance.
• Troubleshooting: Quickly and efficiently diagnose and resolve technical issues, minimizing service disruption.
• Client Interaction: Work closely with clients to understand their technical requirements and provide tailored solutions.
• Technical Documentation: Prepare and maintain detailed technical documentation for IT services and solutions.
• Collaboration: Work collaboratively with the service delivery team, sales, and other departments to ensure a cohesive approach to client service.
• Quality Assurance: Adhere to quality standards in service delivery and contribute to continuous improvement initiatives.
• Training and Knowledge Sharing: Provide training and guidance to junior team members and clients, as required.

• Technical Proficiency: Strong technical skills in IT infrastructure, networking, and cybersecurity.
• Problem-solving: Excellent analytical and problem-solving abilities to address technical challenges.
• Communication: Good verbal and written communication skills for effective client and team interactions.
• Project Management: Basic project management skills for deployment and maintenance projects.
• Customer Service: Strong customer service orientation and ability to handle client queries effectively.

Work location

CEBU CITY (CAPITAL), CEBU

Remarks

No additional remarks

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