Customer Support Associate - Manila

apartmentMicroSourcing placeManila scheduleFull-time calendar_month 
Your Role:

As a Customer Support Associate, you will:

  • Respond to inbound customer support requests via email and online chat.
  • Attempt 1st point resolution where ever possible
  • Co-ordinate with DevOps (tech team) and Business Analysts (Product team) for issue resolution
  • Providing customer updates – written & verbal
  • Running webinar / demonstration sessions to newly onboarded customers (over time as platform knowledge deepens)

What You Need:

  • High proficiency in English – written & verbal
  • Attention to detail
  • Ownership & resolution of issues
Non-negotiables
  • Customer service & Technical skills
Preferred skills/expertise
  • Customer / technology support (1st level)
  • Experience in lending is desirable (particularly business or commercial lending)
business_centerHigh salary

Customer Service Associate

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