Manila - Customer Success Project Coordinator (Hybrid)
What’s the scoop?
As a Customer Success Project Coordinator, you will play a key role in driving the success of initiatives within our growing Customer Success team. You’ll support project execution, optimize processes, and collaborate across departments to deliver results that meet both client needs and internal goals.This role is ideal for someone who thrives in dynamic environments, enjoys solving challenges, and is committed to ensuring client satisfaction.
Join the ride and find out why we're the 2024 Philippines' Fastest Growing Offshore Staffing Company and 2023 Great Place to Work Certified!
What you’ll do- Gain a deep understanding of our services and become a Penbrothers process expert.
- Innovate and propose solutions to improve processes.
- Generate reports aligned with internal stakeholder requirements.
- Manage project delivery, ensuring adherence to plans and timelines.
- Track and update stakeholders on project status, addressing any changes in scope, schedule, or budget.
- Identify and mitigate potential risks throughout the project lifecycle.
- Maintain clear communication with clients and stakeholders to ensure satisfaction.
- Share best practices and insights to enhance the efficiency and quality of our processes.
- Champion timely client requests and contribute to achieving team OKRs and metrics.
- 3-5 years of experience in Project Management (preferred).
- Highly organized with a keen eye for detail.
- Strong stakeholder management skills.
- Self-motivated and proactive.
- Excellent communication and interpersonal abilities.
- Demonstrated leadership qualities and ability to present to groups.
- Strong problem-solving and analytical skills.
- Ability to manage multiple tasks and prioritize effectively.
- Proficiency in Google Sheets and Google Slides.
- Experience with Zoho, Intercom, Insided, and Hubspot is a plus, but not required.
Hiring Process
We utilize AI tools to enhance our hiring efficiency and ensure a fair evaluation of all candidates. As a result, candidates who passed our initial evaluations should expect an AI Interviewer as a component of our recruitment process. This is supervised by Human Talent Acquisition Experts who will also engage with you throughout your application journey.
What You’ll Get
At Penbrothers, we are obsessed with creating positive employee experiences. Here you’ll find an environment that nurtures learning and provides opportunities for growth. You’ll have the opportunity to make an impact on fast-growing startups and dynamic companies.
- Meaningful work & Growth: We take every opportunity to stretch ourselves and deliver an excellent client experience.
- Employee as our biggest asset: We are genuinely invested in our people’s career and welfare.
- Global reach & local impact: Get to work with high-growth startups and dynamic companies from the comfort of your own home.
- Powering global startups: We’ve created 1,400 Filipino jobs that empower global start-ups to focus on growth.