Customer Service Representative | Up to 30k | Cebu
Private Advertiser Cebu Full-time
Job Title: Customer Service Representative
Company: Moder Solutions
Moder Solutions is looking for a proactive and customer-oriented Customer Service Representative to join our growing team at our Cebu City office. In this role, you will handle customer inquiries via phone, email, and chat, ensuring each interaction is handled professionally and with care.
Company: Moder Solutions
Location: 1Nito Tower, Cebu City
Job Summary:Moder Solutions is looking for a proactive and customer-oriented Customer Service Representative to join our growing team at our Cebu City office. In this role, you will handle customer inquiries via phone, email, and chat, ensuring each interaction is handled professionally and with care.
The ideal candidate has experience in an international BPO setting, strong communication skills, and a passion for delivering outstanding service.
Key Responsibilities:
- Handle inbound and outbound customer interactions in a professional and timely manner
- Resolve customer issues efficiently while maintaining a positive customer experience
- Document customer interactions accurately using internal systems
- Provide product and service information to customers
- Escalate complex issues to the appropriate departments when needed
- Meet performance metrics and contribute to team goals
Qualifications:
- College graduate (any course)
- At least 1 year of international BPO experience
- Excellent spoken and written English communication skills
- Strong problem-solving skills and attention to detail
- Ability to work in a fast-paced, team-oriented environment
- Willing to work onsite at 1Nito Tower, Cebu City
- Willing to work on a graveyard shift, including weekends and holidays if required
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Job Description
Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Customer Service Representative working onsite in Cebu, you'll be a part of bringing humanity to business.
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