Customer Service Representative
About the role
Join the dynamic team at Alorica Teleservices, Inc. as a Customer Service Representative. In this full-time role, you will be the voice of the company, providing exceptional customer service to clients across Quezon City, Metro Manila. Whether handling inbound calls, responding to queries, or troubleshooting issues, your ability to deliver a seamless and positive customer experience will be integral to the success of the business.
What you'll be doing- Answering inbound calls from customers and responding to their queries or concerns in a timely and professional manner
- Troubleshooting customer issues and providing effective solutions
- Documenting customer interactions and maintaining accurate records
- Identifying opportunities to enhance the customer experience and providing feedback to the team
- Adhering to company policies, procedures, and quality standards
- Collaborating with cross-functional teams to ensure customer satisfaction
- Strong communication and interpersonal skills with the ability to build rapport with customers
- Excellent problem-solving and critical thinking skills to effectively address customer concerns
- Proficient in using computer systems and customer relationship management (CRM) tools
- Prior experience in a customer service or call centre environment is preferred
- Ability to work in a fast-paced, dynamic environment and remain calm under pressure
- Commitment to providing exceptional customer service and a genuine desire to help others
What we offer
At Alorica Teleservices, Inc., we value our employees and strive to create an environment that fosters growth, development, and work-life balance. As a Customer Service Representative, you will enjoy competitive pay, opportunities for advancement, and a range of benefits, including:
- Comprehensive health insurance coverage
- Retirement savings plan
- Paid time off and holidays
- Ongoing training and development programs
- A collaborative and supportive team environment
About us
Alorica Teleservices, Inc. is a leading provider of customer service solutions, committed to delivering exceptional experiences for our clients and their customers. With a strong presence in Quezon City, Metro Manila, we pride ourselves on our talented and dedicated workforce, who are the backbone of our success.Join our team and be a part of a dynamic and growing organization that values your contributions and supports your professional development.
Apply now for this exciting opportunity as a Customer Service Representative at Alorica Teleservices, Inc.