Spanish Team Leader

TASQ is urgently seeking to hire a Spanish Team Leader. The initial screening interview will be conducted via phone.

**Position: Spanish Team Leader (BGC)**

• Willingness to work various shifts.
• Must work ONSITE in BGC Taguig.
• Available to start immediately.

• At least 4 years of customer service experience in the BPO/BPM sector.
• A bachelor's degree in any field.
• Spanish proficiency of at least B2 level according to CEFR or Berlitz.
• Previous experience as a team lead for Spanish-speaking agents handling voice calls (inbound or outbound).
• A minimum of 2 years in leadership positions.

• Efficiently manage teams, including resource planning, career development, performance oversight, and attrition management.
• Mentor and assist team members in closing knowledge gaps and addressing skill and motivation challenges.
• Address user/customer escalations, taking ownership of issues until they are resolved.
• Regularly develop and implement internal and external governance.
• Keep the team informed about the latest process updates, changes, and performance targets.
• Identify ideas for process improvements and guide team members in implementing initiatives such as Six Sigma or Lean projects.

• Health Maintenance Organization (HMO) coverage for the employee and two dependents from the first day.
• Quarterly performance bonuses.
• Excellent opportunities for career advancement.
• 24 annual leave days.