[ref. t4807124] Schneider Electric - Operations Manager

The Role: Operations Manager

The position will have overall functional responsibility for staff management, client liaison, business development and customer satisfaction.

Additional responsibilities and expected contributions of the position:

• Coaching and Developing existing Team Members
• Team level project design and management
• Managing Team headcount promotion pace and quantity
• Implementing and identifying Team Goals
• Identifying process failures and implementing process improvement measures
• Recruiting new Team Members
• Develops the teams to achieve best-in-class support driving efficiency, productivity, quality, data driven insights, customer centricity and lean processes.

• Ability to lead a complex organization supporting countries from around the globe serving a range of customers from consumers to our biggest and most important business customers
• Partner with stakeholders & support functions to measure performance while continuously identifying and executing improvement opportunities.
• Translate business objectives into strategy and tactics to be undertaken by the team to achieve results
• Define & execute a full relationship management program with stakeholders including service agreements, success measurement and performance reviews.
• Facilitate process improvement and engage stakeholders in improving existing policies and procedures through analysis, experience, and employee inputs
• Benchmark against other market practices and bring proposals for raising/ improving the process management practices
• Model & Cascade Schneider Electric Values and a High-Performance Culture throughout your team including providing leadership, coaching, support, career development and recognition to managers and their teams
• Ensure our principles of responsibility are embraced and enforced
• Create Process Documentation and Continuous Improvement Projects as needed
• Deep knowledge of Schneider Electric Services offers throughout the Asset Management Life Cycle is recommended
• Accountable for the development of the organization's strategic plan and country roadmap, including budget development and management
• Create Process Documentation and Continuous Improvement Projects as needed

Qualifications

• Bachelor's degree (Engineering or Business preferred).
• At least 3+ work experience in managing operations and driving performance of various businesses
• Highly skilled in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
• Strategic Business Thinking, Negotiation, Workforce Management, Excellent oral & written communication, Advanced analytical, evaluative, and objective critical thinking skills, Leadership, Planning & Organizing, Problem-Solving and Decision-Making, Presentation Skills, Proficiency in basic computer applications.
• Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community of Schneider Electric.
• Management experience to lead teams with specialized capabilities, while influencing and collaborating with leaders of various businesses
• Willing to work with flexible working hours to properly engage stakeholders from various time zones.
• Flexible to adapt to new challenges as our Captive site evolves

Req: 009D1O