Technical Support Engineer - Muntinlupa
Xtreme Works Muntinlupa Full-time
PRINCIPAL RESPONSIBILITY
Deliver exceptional customer service while performing various duties such as designing system alignment, implementing new technical solutions, ruling ways to take full advantage of network performance. Apart from that, they troubleshoot network issues and outages, setting up upgrades, and probing network faults.
Main Responsibilities / Key Duties
Pre-Sales- Act as the lead technical adviser to project teams, colleagues and customers providing specialist technical expertise of the highest level
- Engage directly with sales and account managers to support pre-sales activities.
- Must be able to confidently and exemplary perform the following activities but not limited to:
- Must provide pre-sales support to the sales team in order to move forward and close the sale, these are but not limited to:
▪ Develop opportunity with the customer
▪ Gathering and validation of requirement
▪ Assist sales team in Influencing, persuading and negotiating with the customer that XWI has the best solution that will solve their problems/challenges or requirement.- Design a solution that aims to exceed the customer’s expectations from a business, technology, technical, cost, support, & operations (etc.) point of view.
- Creation/Preparation documents for proposal or bidding
- Engage with customer via presentation of documents for proposal or bidding.
- Provide timely support to customer service request according to the SLA agreed with respective client/customer.
- Assure timely update and accurately cascading to Immediate Head and the group the details of the service requests performed:
▪ Start of service call
▪ Update on service calls
▪ Escalation to next support level
▪ Completion of service call- Assure timely update and accurately cascading Service request progress to clients/customer
- Manages customer expectation on the service activities to be performed and of the possible risk of the activities (i.e., that there will be a downtime of XXX minutes for the firmware upgrade)
- Timely renewal of assigned vendor certifications
- Ad hoc projects that may arise from time to time as needed
- Perform other related duties as assigned by the immediate supervisor from time to time.
Paynamics Technologies Inc.Makati, 20 km from Muntinlupa
such as credit card/debit card processing, check processing, and alternative payments like bank transfers, e-wallets, and vouchers.
Job Title: Technical Support Engineer
Location: Makati, City
Job Type: Full-time
Work Set-up: Hybrid Set-up
Paynamics...
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Gloval Integrated Solutions and Technological ServicesSanta Rosa, 10 km from Muntinlupa
Job description
Technical Support (Sales) Engineer
1. Technical Support:
• Collaborate with the sales team to provide technical support and information during the sales process.
• Respond to customer inquiries and provide data on products...