Helpdesk Support

• Create tickets based on customer requests, inquiries, or incident reports received via email, phone, in-person visits, or the service portal.
• Provide general guidance for technical requests or inquiries from customers.
• Resolve customer issues by gathering information, conducting analytical troubleshooting, and researching problems, or by routing and escalating calls or emails to the appropriate resolution group.
• Identify and analyze problems within your area of responsibility. Recommend and implement improvements that provide recognized business benefits.
• Forward tickets to Level 2 support or other IT service providers according to the established process flow.
• Submit an end-of-day report to the Team Lead detailing ticket status and ticket count.
• Update knowledge base articles as needed.
• Identify resources to provide on-site support when necessary. - Identify resources to provide on-site support when necessary. critical incidents effectively.
• Identify resources to provide on-site support when necessary.

QUALIFICATIONS:

• Graduate with a Bachelor's Degree in Information Technology or a related field in computer studies.
• Must have at least 6 months to 1 year of work experience as Helpdesk, Technical Support Representative.
• Knowledgeable in handling Service Now as ticketing tool.
• Average to Excelent communication Skills
• Amenadable to work in a shifting schedule (dayshift)
• Willing to be assign in Mandaluyong City.

Pay: From Php18,000.00 per month

Benefits:

• Health insurance
• Paid training

Schedule:

• 8 hour shift
• Day shift

Supplemental Pay:

• 13th month salary