Bilingual CSR (Retail, E-commerce, Logistics Account) - Manila

Role Overview

You’ll support the operational backbone of our trading platform. From subscription-related verification to trade execution to logistics tracking and data reconciliation, your work ensures that every transaction of green coffee moves smoothly from seller to buyer.

• Monitor and process coffee trades and contracts across multiple origins and destinations
• Track logistics milestones (e.g., FOB, shipment, arrival, delivery) and update systems accordingly
• Assist with documentation workflows including contracts, invoices, and shipping docs
• Support onboarding of new producers, exporters, and roasters with KYC and account setup
• Reconcile transaction and payment data across internal systems
• Generate operational performance reports and assist with internal analytics
• Collaborate with product and tech teams to troubleshoot and improve platform functionality
• Maintain and refine internal process documentation

• Spanish or Portuguese language proficiency
• Customer Support experience for an e-commerce, retail, or logistics account in a BPO setting.
• Amenable to work onsite, shifting schedule.
• Bachelor’s degree in business, supply chain, finance, or a related field
• 1–2 years of experience in trade operations, logistics, or marketplace support
• Detail-oriented, reliable, and proactive in problem-solving
• Strong spreadsheet skills (Excel or Google Sheets); basic familiarity with databases or CRM tools a plus
• Excellent communication skills—able to work with global partners across time zones
• Interest in coffee, agriculture, or supply chain technology

• Experience in agricultural commodities, green coffee, or B2B marketplaces
• Exposure to shipping/logistics platforms or ERP systems

• Competitive salary, benefits, and meaningful equity potential
• Direct impact on improving transparency and efficiency in the global coffee trade
• A mission-driven, collaborative team with deep industry experience
• Opportunities to grow with a fast-evolving platform at the heart of specialty coffee trading