Mandaluyong - Functional Developer/Tester/Tech Support/Project Management_MANILA (Pooling)
Mandaluyong
What You'll Do
A. Functional Development
A. Functional Development
- Develop new features or products for a particular area of our platform, working alongside the Development Team
- Maintain and enhance current features and functionalities, and monitor and control the system
- Configure business processes based on defined business requirement
- Turn information into action through Analytics-based solutions
- Develop quantitative and qualitative business insights using analytical tools and techniques
- Integrate systems and data quickly and effectively
- Construct and execute test scripts
- Document and report system errors and gaps identified during testing phase
- Drive recommendations that contribute to the improvement of the program
- Administer and maintain clients’ IT systems infrastructure, deal with servers, databases, network, and Cloud
- Develop and maintain knowledge of tools and service management procedures necessary to run IT operations
- Support incident identification, prioritization, and resolution activities
- Participate in automation and other continuous improvement initiatives
- Deliver timely responses, diagnoses, resolutions, and tracking of customer support inquiries across various communication channels such as phone, email, chat, and social media.
- Ensure adherence to Service Level Objectives (SLOs) for response and resolution times.
- Will provide technical support, troubleshooting guidance, and personalized assistance to ensure our customers maximize the value of their investments.
- Will play a critical role in providing technical support and guidance to customers.
- Responsible for assisting customers with setup, troubleshooting, and optimization of RTC services to ensure seamless communication experiences.
- Sales-oriented Account Management profile capable of addressing basic technical questions, recognize customer needs and proposed relevant upsells.
- Enable effective program management that increases overall quality of Technology Delivery
- Support projects by tracking and managing project management office activities
Makati, 3 km from Mandaluyong
Job Description
Posted on 26 April 2025
POSITION: IT TECHNICAL SUPPORT SPECIALIST
Job Description:
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