[ref. b81320800] CIR Implementation Officer

1. Serve as the primary liaison between the Systems & Innovation Team and Operations Team to facilitate the

1. Lead the onboarding process for franchisees and store crew during the rollout and launches of new

versions, collaborating closely with the Training department to ensure comprehensive understanding and

1. Oversee store compliance with established policies, procedures, and usage guidelines related to the CIR

1. Act as the first line of after-sales support by addressing technical issues, troubleshooting app-related

1. Gather, document, and analyze user feedback from franchisees and crew to identify pain points, areas for

1. Synthesize data and insights from field operations to make actionable recommendations for both

1. Monitor adoption metrics and track implementation milestones, ensuring that project timelines are met in

1. Develop and deliver regular progress reports on implementation status, challenges encountered, and

1. Coordinate with cross-functional teams—including Training, Sales Operations, and IT—to ensure alignment

1. Foster a culture of continuous improvement by proactively identifying best practices in POS implementation,

sharing learnings across teams, and contributing to ongoing enhancements of CIR usage throughout the

network.

1. Project Management
2. Technical Troubleshooting
3. Training & Facilitation
4. Data Analysis
5. Communication
6. Change Management
7. Stakeholder Engagement
8. Customer Service Orientation
9. Time Management
10. Documentation

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• At least 2–3 years of experience and proven track record in leading organizational system implementation

• Strong analytical skills with experience in data collection, reporting, and deriving actionable insights.
• Excellent verbal and written communication abilities for diverse audiences.
• Solid understanding of change management principles and user adoption strategies.
• Experience working cross-functionally with teams such as Training, IT, Sales Operations, and field

• Customer service orientation with a history of resolving technical issues efficiently and professionally.
• High level of organizational skills, attention to detail, and ability to manage multiple projects simultaneously.
• Willingness to travel to franchise locations as needed for onsite support and training.
• Certifications related to project management or change management are considered an advantage.