Customer Service Representative

This a Full Remote job, the offer is available from: Philippines

Your goal will be to ensure customer satisfaction and provide them with a seamless experience that enhances our reputation as a leader in service delivery.

• Handle customer inquiries via phone, email, and chat, providing timely and accurate information
• Resolve customer complaints effectively while maintaining a positive customer experience
• Document customer interactions and issues in our CRM system for tracking and reporting purposes
• Assist in order processing, account management, and other customer requests
• Collaborate with team members to share insights and improve service delivery
• Participate in training sessions to stay updated on new products and services
• Provide feedback to management on customer trends and areas for improvement in service
• Identify opportunities to enhance customer satisfaction and loyalty

• Previous experience in customer service or a related field is preferred
• Strong communication skills, both oral and written
• Ability to handle stressful situations with professionalism and poise
• Proficiency in using CRM software and other digital communication tools
• Excellent problem-solving skills and a customer-first attitude
• Attention to detail and strong organizational skills
• Ability to work independently as well as part of a team
• Available to work flexible hours, including evenings and weekends when needed

• Work From Home
• Performance Bonus

This offer from "VirtueStaff" has been enriched by Jobgether.com and got a 75% flex score.