Hotel Supervisor

RICHMOND PLAZA CENTRE, INC.

For Immediate Hiring:

HOTEL SUPERVISOR

TO PROVIDE THE FOLLOWING SERVICES:

OPERATIONS MANAGEMENT :

1. Supervise hotel staff and manage daily hotel operations to ensure guest satisfaction
2. Monitor room availability, rates and occupancy levels to optimize hotel revenue
3. Coordinate with other departments which includes Housekeeping and Front Desk to maintain service standards
4. Coordinate staff training sessions and ensure adherence to hotel policies
5. Suggest improvements and changes
6. Scheduling time of the Front Office and other departments and arrange for replacement in cases of absence
7. Conducts regular scheduled meetings of employees
8. Provides supportive functional assistance to all section of the hotel particularly Front Office

GUEST SERVICE & FRONT OFFICE OPERATIONS:

1. Monitor daily front desk operations, including check-ins, check-outs, and guest/s requests
2. Ensure accuracy of billing and payment processes
3. Oversee the provision of guest service standards
4. Address guest concern and resolve complaints promptly

CLEANLINESS AND MAINTENANCE :

1. Inspect guest rooms, public areas, and back-of-house areas for cleanliness and maintenance
2. Ensure that the standards of cleanliness are met
3. Address maintenance issues and report to the maintenance department

And performs other duties as assigned, requested, or deemed necessary by management.

QUALIFICATIONS:

• Graduate of any 4-year course business related field
• Management experience of at least three (3) years is required
• Strong leadership, exceptional customer service skills and ability to handle diverse responsibilities efficiently
• Flexible and ability to multitask
• Excellent interpersonal and communication skills