IT Helpdesk Support - Makati

Job Description

Actionlabs IT Services CorpWe provide Managed Services and solutions for the benefit and continued improvement of businesses across different industries.

Currently, we have more than a 1,000 employees nationwide ready to cater your business needs.

We are currently looking for anHELPDESK SUPPORT:

JOB DESCRIPTION:

• Create tickets based on customer requests, inquiries, or incident reports received via email, phone, in-person visits, or the service portal.
• Provide general guidance for technical requests or inquiries from customers.
• Resolve customer issues by gathering information, conducting analytical troubleshooting, and researching problems, or by routing and escalating calls or emails to the appropriate resolution group.
• Identify and analyze problems within your area of responsibility. Recommend and implement improvements that provide recognized business benefits.
• Forward tickets to Level 2 support or other IT service providers according to the established process flow.
• Submit an end-of-day report to the Team Lead detailing ticket status and ticket count.
• Update knowledge base articles as needed.
• Identify resources to provide on-site support when necessary. - Identify resources to provide on-site support when necessary. critical incidents effectively.
• Identify resources to provide on-site support when necessary.

QUALIFICATIONS:

• Graduate with a Bachelor's Degree in Information Technology or a related field in computer studies.
• Open for fresh graduate with have at least minimum of 3 months work experience experience as Helpdesk, Service Desk, or Technical Support Representative.
• Knowledgeable in handling Service Now as a ticketing tool is a plus.
• Average to Excellent Communication Skills
• Amendable to work in a shifting schedule (dayshift)
• Willing to be assigned in Makati City
• Must have valid ID (Passport, UMID, National ID, Drivers License, Postal ID)

Pay: From Php18,000.00 per month

Benefits:

• Health insurance
• Paid training

Schedule:

• 8 hour shift
• Day shift

Supplemental Pay:

• 13th month salary