Customer Success Manager - Manila
Discover your 100% YOU with MicroSourcing!
Position: Customer Success ManagerLocation: 1880 Bldg. Eastwood, Q.C.
Work setup & shift: Hybrid | Dayshift
Why join MicroSourcing?
You'll have:
- Competitive Rewards*: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role:
As a Customer Success Manager you will:
- Act as the trusted advisor for customers, ensuring they maximise the value of their monday.com licences.
- Organise Executive Business Reviews (EBRs) to assess performance, showcase value, and build long-term relationships.
- Address and resolve customer challenges, improving adoption and satisfaction rates.
- Own the retention and growth of assigned accounts to meet the 120% NDR target.
- Identify upsell and cross-sell opportunities, working closely with Account Executives to drive expansion.
- Proactively manage a portfolio of customers, building deep partnerships and ensuring alignment with their business goals.
- Maintain regular engagement with stakeholders, ensuring their success metrics are met.
- Become a subject matter expert on monday.com, leveraging its capabilities to solve complex business problems for customers.
- Deliver training and workshops to increase user adoption and knowledge.
- Proven experience in Customer Success, Account Management, or Workflow Consulting.
- Strong understanding of SaaS products, preferably with prior experience in monday.com or similar platforms.
- Exceptional interpersonal, communication, and presentation skills.
- Analytical mindset with a structured approach to problem-solving.
- Ability to thrive in a fast-paced, dynamic environment.
- Previous experience in a SaaS Vendor/Partner or IT Consulting environment.
- Hands-on experience with monday.com and certifications.
- A strong track record in achieving or exceeding retention and growth targets
- About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/- Terms & conditions apply