Senior Software Engineer - Muntinlupa

Job Description

REQUIRED:

• 4 year degree (Computer Science, Information Systems or relational functional field) and/or equivalent combination of education or work experience.
• At least 3 years working experience as a Support and Maintenance Software Engineer/Analyst
• At least 3 years hands on experience in using JAVA, UNIX and SQL technologies
• Has very good communication skills
• Customer and User service oriented
• Willing to work in a 247 Service Delivery environment and to be on shift during Holidays as needed

DESIRED:

• Secondary hard skills:
• Knowledge in Adobe Managed Services and Azure Cloud
• Knowledge in Problem Management
• Knowledge in Change Management Procedures

Key Responsibilities may include, but are not limited to:

• Perform Incident Resolution and Service Request Fulfillment (non-incident business requests such as reports, access, etc.)
• Perform break and permanent break fixes via Problem Resolution
• Investigate and resolve highly complex issues where analysis of situations or data requires an in-depth evaluation of variable factors within a single system.
• Ensure that Production Systems are up and running via Monitoring and responding to Alerting.
• Provide resolution within a timely manner and informs the Support Leads or Manager regarding potential breaches of the SLA
• Participate in the resolution of Major Incidents and join related conference calls as needed
• Coordinate the activities of several groups investigating the incident as needed
• Execute and monitor Ad Hoc requests
• Perform proactive support services which may result in early detection of incidents
• Provide solutions to Operational Requests of the Business
• Ensure application documentations are up-to-date
• Communicate with external and internal customers onshore via email, IM or conference calls on a daily basis