Korean Speaker - Tech Support | Quezon City (Onsite)

Join us and Be Cognizant!

Detailed Job Description of Foreign National:

• Service Support Solution includes diagnosis, resolution and reporting of customer issues and questions relating to Online Video Streaming paid content products.
• Service is Tier 1 end user support with escalations to Search Engine.
• In the future Tier 2 delivery may be added along with support of Search Engine’s Business partners
• Service channels may include inbound phone, email, chat, and potentially video conference.

Technical Skills and Qualities Required:

• Written and Verbal Korean language skills. Experience / ability to translate Korean to English and vice versa.
• BA or BS Degree (In lieu of degree, 4 years of relevant work experience)
• Tech-savvy and able to troubleshoot personal devices (computers, smart phones, tablets; willing to be trained), online streaming, transactions, applications, software & hardware issues
• Ability to learn, retain, and apply large amounts of product, procedure, policy and system information
• Demonstrate interpersonal skills and is able to provide empathy for the User’s situation

**Virtual Recruitment Processing - Monday to Friday, 11am to 5pm

Benefits:

Besides above industry-standard salary and clear career growth, you will also have HMO coverage* from day 1 of your job. The following are included in this benefit:

• Competitive medical coverage for the employee and family (parents, spouse, or domestic partner) **
• Medicine reimbursement for outpatients
• Maternity assistance
• Educational Assistance
• Life, accidental death and dismemberment, and total permanent disability insurance
• Laboratory, diagnostic and therapeutic procedures
• Annual Physical Exam (APE)
• Dental
• Access to major hospitals