Muntinlupa - Product Application Customer Experience Representative (Korean Speaker)
3M Muntinlupa Full-time
Job Description:
Job Summary
As a(n) Product Application Customer Experience Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by Communicating clearly and professionally via telephone, live chat and/or written correspondence; Educates and informs external customers on both product information and application and/or will direct to appropriate areas of resource; Communicate with division sales, marketing, and application engineer to resolve complex inquiries; SME within designated division, will have an in-depth knowledge of products, resources and contacts; Handles non-routine and difficult inquires/issues.Adapts to differing soft skill techniques and methods to develop solutions for a variety of complex issues
Primary Responsibilities:
- Customer support for 3M products & services
- Presentation our products, services, promotions and send product information according to defined processes
- Responsible for the qualification of potential new customers and forward activities and leads to the Sales Organization or trading partners
- Act as central point of contact for all trade partners, private customers, end customers and internal interfaces
- Responsible for monitoring work queues for new requests
- Identify contacts in new companies and analyze customer needs
- Support the sales and marketing functions in the development of sustainable customer relationships
- Responsible for completing assigned tasks within agreed targets
- Identify opportunities to improve data quality & reduce cycle time
- Other activities delegated by direct supervisor
- Act according to 3M regulation and policies
- Internal communication with BG or Tier 2 PACE
Basic Qualifications:
To set you up for success in this role from day one, 3M is looking for candidates who must have the following qualifications:
- Possess an associate degree or higher (completed and verified prior to start)
- Bilingual capability in English and Korean (Speaking, Listening, Reading and Writing are all required)
- Minimum of one (1) year of combined experience engaging, servicing and/or selling to customers/clients in a private, public, government, or military environment
Preferred Qualifications:
- Additional qualifications that could help you succeed even further in this role include:
- Previous knowledge of SalesForce CRM
- Possesses exceptional customer service competencies
- Enjoys helping and interaction with other people in a friendly, courteous manner and gives continuous attention to customer satisfaction
- Ability to work in high-volume, rapidly changing environment
- Clear and conceptual thinking ability; excellent judgement of discretion
- Previous 3M experience/knowledge within our systems, processes and businesses
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Job Requirements:
• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• At least 4 years of proven experience in a customer service or customer experience role, preferably in a supervisory capacity.
• Strong leadership...
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Job Description:
Job Summary
As a(n) Product Application Customer Experience Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you...
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Position Purpose:
The Customer Experience Manager is responsible for the cross-functional management of all quality assurance and client experience improvement initiatives related to an innovative new program designed to assist clients...