Call center agent
Job Description
Posted on 25 April 2025
Position: Bahasa Indonesia Speaking Associate (1 Vacancy)
RESPONSIBILITIES:
- Attends to customers' inquiries and complaints regarding consumer electronics products via phone calls and emails.
- Responds to consumer inquiries regarding consumer electronics products.
- Investigates and clarifies consumer comments, questions and concern using active listening and probing skills.
- Uses tact and judgment in communicating, particularly with, angry or frustrated consumers.
- Data Collection - accurate collection and encoding of information; information is consistent.
- Resolves pending feedback within the given level of authority.
- Filters escalations before sending to the client.
- Escalates customers' concerns & complaints.
PRODUCTIVITY:
- Strictly follow procedures and requirements outlined in addressing customer issues/requests.
- Meet outlines performance goals and targets (i.e., quality, productivity, schedule adherence, etc.)
- Improve quality standards at all times.
Qualifications/Requirements
QUALIFICATIONS:- Must complete at least 2 years of college education.
- Native of Filipino, Indonesia. Must have above average communication skills of the language.
- Ability to work in a non- scripted environment.
- Proficient in MS Office and internet browsing
- Amenable to work in shifting schedule, weekends and holidays
- Willing to work onsite in Bridgetown Quezon City
Work location
QUEZON CITY, NCR, SECOND DISTRICT
Remarks
To apply send your resume to phcareerquezoncity@teamhgs.com
Name of foreign nationals intending to apply for the position:
Name: Priska Dewi ArshitaAddress: Muntinlupa City, PH
Nationality: Indonesian
Intended period of employment: 1 year
Company: Hinduja Global Solutions Limited
Address: 19th to 21st Floor Zeta Tower Bridgetowne, C5 Road, Ugong Norte, Quezon City, 1110 Philippines
Nature of business: Business Processing Outsourcing
Hinduja Global Solutions Limited hereby declares that the above-named foreign national is able, willing, and qualified to perform the services and job description for this position. The company has the intention to employ the said foreign national and apply for an Alien Employment Permit with the Department of Labor and Employment - National Capital Region located at 967 Maligaya Street, Malate, Manila.
Apply now