Customer Support w/ B2B Experience - Quezon City
Q2 Hr Solutions Inc. Quezon City Full-time
Job Opportunity: Customer Support Administrator
Position: Customer Support Administrator
Reports to: Head of Sales and Customer Success – Tenders Direct
Department: Customer Support – Tenders Direct
Position: Customer Support Administrator
Reports to: Head of Sales and Customer Success – Tenders Direct
Department: Customer Support – Tenders Direct
Location: Manila, Philippines
Job Purpose
The Customer Support Administrator plays a vital role in enhancing the customer experience and supporting customer retention efforts. This role ensures that the Account Management Team is fully equipped with timely and accurate administrative support, helping to drive customer success initiatives.Working closely with the Head of Department and Account Managers, you will contribute to the continuous improvement of customer support standards and processes.
Key Responsibilities- Manage communications related to bad debt and unpaid invoices with customers.
- Attend regular meetings to share best practices, provide feedback, and discuss future support initiatives.
- Maintain accurate customer segmentation data within the CRM (Dynamics).
- Assist Account Managers with marketing promotions and client incentives throughout the year.
- Handle monthly client communications, ensuring timely email actions.
- Respond promptly to website live chat inquiries.
- Record all customer communications and opportunities accurately within the CRM system.
- Develop strong knowledge of our solutions, the market, and competitors.
- Manage the Customer Support Inbox and update customer data regularly.
- Perform other administrative duties as required by the organization.
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
- Minimum of 2 years experience in customer support, administration, or CRM-related roles (preferably in a B2B environment).
- Proficient in CRM platforms (experience with Microsoft Dynamics CRM is an advantage).
- Skilled in managing live chat tools and online customer inquiries.
- Ability to analyze customer trends and offer actionable insights.
Key Skills and Competencies
Professional SkillsCore Behaviors and ValuesStrong verbal communication skillsPassion for delivering customer successEffective networking within customer organizationsTrustworthy and reliableProven track record of meeting/exceeding KPIsResults-driven with a positive outlookStrong internal and external relationship managementCollaborative team player, confident with all levels of stakeholdersAnalytical thinking and proactive approachNaturally proactive with a can-do attitude
Q2 Hr Solutions Inc.Quezon City
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