System Specialist (Big Dipper)
ABS-CBN Corporation Quezon City
Job Description
The System Specialist is responsible for the daily monitoring of all applications, systems automation and integration of the company's identified system/s such as MAMS, Transcoders, and Subtitling Solutions to ensure that services and requirements of the clients are met.Also assist with application development, workflow documentation and procedures for Company's identified system/s.
- Handles overall functionality and provides 2nd level support of the Company's identified system/s such asMAMS, Transcoders, and Subtitling Solution.
- Administers and secures downloading requests, video standards conversion, transcoding, and uploading / delivery of digital materials to various repurposing platforms.
- Configure workflow, migration rules, and file format specifications required by clients.
- Prepares monthly summary report of digital media conversion, transcode and delivery requests & ensures that allapproved requests are credited to the company.
- Prepares technical records, administers client's media storage allocation/capacity and monitors media content delivery/transaction of the Company.
- Administers, validates and monitors user profile & access rights of all users of the Company's identified system/s such as MAMS, Transcoders, Subtitling Solution, etc.
- Ensure MAMS and/or other Company's identified system/s connectivity on Tapeless environment (POST, TOC, BQM, Digital Platform).
- Assist in research for the latest changes and innovations within the digital/online platform landscape, media technology advancements and business reporting tools.
- Prepares, analyzes andreviews policies, procedures & workflows in accordance with thedefined goals, objectives, and work standards of the company prior to its implementation.
- Monitors, analyzes and validates the performance of all systems and suggests appropriate enhancements for the improvement of the company's operations.
- Formulates training guidelines, demonstrates and cascades skills & expertise to staff.
- Handles inquiries related to theCompany's identified system/s such as MAMSgeneral processes and use of the other system applications.
- Provides periodic summary reports on all system-related issues & concerns and recommended changes or action steps if applicable.
- Ensures that all queries & assistance needed by the clients are met and customer feedback & complaints are monitored and addressed in order to continually improve the effectiveness of the company's system & to meet the requirements of clients.
- Complies with the corrective actions in order to eliminate causes of nonconformities encountered to prevent its recurrence.
- Assists in the formulation of preventive actions to eliminate the causes of potential nonconformities in order to prevent their occurrence.
- Performs any other duties and responsibilities assigned from time to time.
REQUIREMENTS
Education- College Graduate (4-year course)
- BS Industrial Engineering, Electronics and Communication,
- Computer Engineering or Computer Science graduate preferred
- Expert in MAMS, broadcast, digital media and online delivery/distribution
- Proficient in different IT Software Applications/Systems Analysis and Design
- Has the ability togenerate process workflows, project reports, minutes and status reports
- Expert in computer operations (spreadsheet, word processing and database system)
- Advance Flowcharting
- Basic HTML Programming
- Proficiency in:
- Windows PowerShell and Linux command line functions
- Experience with CI/CD workflows.
- Python
- Git
- AI and Cloud Infrastructure
- Flexible and can work with minimum supervision
- Good oral and written communication skills
- Can work under pressure
- Keen with details
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