Customer service assistant - Pasay
Job Description
Posted on 28 April 2025
Purpose of Role:
Sports betting, gaming and interactive entertainment is changing, and we’re leading that change. By putting people first. By placing exciting, engaging and entertaining experiences at more fingertips than ever before. We're pulling into pole position by pushing boundaries further.With innovation. With technology. But most importantly, with people like you. Because when you join Entain, it’s your game. So let’s win together.
We now have an exciting opportunity for a Dutch-speaking Customer Service Agent to join our team.
Key Responsibilities:
What you'll be doing:- Provide award winning standard service across all contact channels as required through all communication channels (voice and non-voice) whilst maintaining service levels and efficiencies
- Provide first time resolution to customer contacts ensuring a positive and engaging service for the customer
- Improve and optimise customer value through maximising customer conversion and retention opportunities utilising company marketing initiatives and the ‘Sales through Service’ mentality
- Proactively escalate any issues to ensure the customer receives a resolution to their query
Qualifications/Requirements
Qualifications and Educational Requirements:
Specialist skills and Experience Required:
- Contact Centre and Customer Service Experience – an advantage
- Fluent in English and Dutch – written and spoken to an excellent standard – a must
- A great attitude and desire to help our customers
- Reliable with a strong work ethic
- A flexible approach to work schedules and shift patterns
- Able to react to company needs
- A proactive and ‘can do’ approach
- Confidence to interact with customers through a variety of communication methods including voice, email and live chat with the ability to multi-task
- Can work independently and within a team
- Quality of service and going the extra mile is at the heart of your service approach
About the Company:
At Entain, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning.
As well as a competitive salary and regular bonus, you can expect to receive benefits like- A regular bonus
- Healthcare support
- A stake in our success through our ShareSave scheme
- Great development opportunities
- Wellbeing support, and so much more.
And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes, join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
Work location
PASAY CITY, NCR, FOURTH DISTRICT
Remarks
Name of Foreign National: Gert SimeonsJob Title: Customer Support Advisor - Dutch Speaking
Nationality: Belgian
Apply now