Call center agent
Taguig
Job Description
Posted on 25 April 2025
Position: Senior Process Executive
Job Description- Service Support Solution includes diagnosis, resolution and reporting of customer issues and questions relating to YouTube Social Support. Service is Tier 1 end user support with escalations to Google.
- In the future Tier 2 delivery may be added along with support of Google’s Business partners.
- Service channels may include inbound phone, email, chat, and potentially video conference.
- Bachelor’s degree
- BA or BS Degree (In lieu of degree, 4 years of relevant work experience)
- Minimum 2 years customer service support experience (voice, email, or chat), working with direct consumers, preferably in a B2C environment
- Tech-savvy and able to troubleshoot personal devices (computers, smart phones, tablets; willing to be trained), online streaming, transactions, applications, software & hardware issues
- Good in Translating from English to Bahasa INDONESIA or Bahasa INDONESIA to English without variation.
Qualifications/Requirements
Qualifications/requirements not specified
Work location
TAGUIG CITY, NCR, FOURTH DISTRICT
Remarks
No additional remarks
Apply now
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Taguig
Job Description
Posted on 25 April 2025
Position: Associate
Job Description
• Understand client brief, the product/services and all its aspects
• Conduct research and gather appropriate information from relevant sources
• Define content...