[ref. v40525901] Customer Success Manager - Muntinlupa
Reed Elsevier Shared Services Philippines Inc Muntinlupa
Job Description
Accountabilities:
- Facilitates a smooth customer on-boarding process, ensuring a easy product introduction. Supports and manages the post-sales customer lifecycle (on-going assistance, customer renewals, up- and cross-selling) to maintain customer loyalty and satisfaction.
- Tracks customer's product use to ensure the customer is continuously engaged with the product and maximizing its potential.
- May train customers on how to optimize their use of the product.
- Able to follow set instructions and processes to complete work. Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decisions.
- Has prior relevant training or related work experience.
- Has working knowledge and skills.
Qualifications:
- Bachelor's Degree Holder
- Atleast 2 years of BPO Experience
- Above Average Communication Skills
MicroSourcingMuntinlupa
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Position: Customer Success Manager
Location: 1880 Bldg. Eastwood, Q.C.
Work setup & shift: Hybrid | Dayshift
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The Penbrothers International, Inc.Muntinlupa
What’s the scoop?
As a Customer Success Project Coordinator, you will play a key role in driving the success of initiatives within our growing Customer Success team. You’ll support project execution, optimize processes, and collaborate across...
WorkatoSan Pedro, 3 km from Muntinlupa
Quartz ranked us the #1 best company for remote workers
Responsibilities
We are growing our CS team and looking to add an exceptional Customer Success Manager. In this role, you will work with our mid-market and commercial customers and ensure...