Infra Tech Support Practitioner
Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Summary: As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. Your typical day will involve troubleshooting hardware/software issues, implementing technology at the operating system-level, and ensuring the smooth operation of server and network areas. Roles & Responsibilities:
- Expected to be an SME
- Collaborate and manage the team to perform
- Responsible for team decisions
- Engage with multiple teams and contribute on key decisions
- Provide solutions to problems for their immediate team and across multiple teams
- Ensure smooth operation of server and network areas
- Troubleshoot hardware and software issues
- Implement technology at the operating system-level
Professional & Technical Skills:
- Required Skill: Expert proficiency in IT Service Operations Transformation Planning
- Additional
- Strong understanding of IT service operations
- Experience in transformation planning
- Knowledge of hardware and software troubleshooting techniques
Additional Information:
- The candidate should have minimum 3 years of experience in IT Service Operations Transformation Planning
- This position is based at our Manila office
Minimum 3 year(s) of experience is required
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