Customer Service Representative
Davao Full-time
We are seeking a professional and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for delivering excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
Key Responsibilities:
Respond promptly and professionally to customer inquiries via phone, email, or chat.Resolve customer issues, complaints, or concerns with empathy and efficiency.
Provide accurate information regarding products, services, and policies.
Maintain customer records by updating account information as needed.
Collaborate with internal teams to address and resolve customer challenges.
Ensure a high level of customer satisfaction through effective communication and problem-solving.
Meet performance targets related to response time, resolution rate, and customer satisfaction.
Qualifications:
High school diploma or equivalent (Bachelor’s degree preferred).Strong communication and interpersonal skills.
Problem-solving abilities and attention to detail.
Ability to handle high-pressure situations with professionalism.
Previous customer service experience is a plus.
This role is crucial in maintaining a positive brand image and fostering long-term customer relationships.
OptumDavao
CUSTOMER SERVICE REPRESENTATIVE
ROLE AND RESPONSIBILITIES:
• You will respond to customer service inquiries and issues by identifying the topic and type of assistance the customer needs. This may include, among others, inquiries or concerns...
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